Last updated October 5, 2026

Support and contact

This is Told’s public support page at toldjournal.com/support. /contact redirects here.

For help from Told LLC, email support@toldjournal.com. You do not need to sign in to contact us. Use this address for account, privacy, or deletion requests if you cannot access the app.

Help in the app

Most account work happens in Told on iOS:

Delete your account from Profile settings. You will type your username to confirm. If you still own Spaces, transfer Creator or delete those Spaces first. If you are the last Admin, grant Admin to someone else first.
Encryption and recovery: open Profile → Settings → Recovery & Backup. Save and verify your recovery code outside Told. Signing in alone cannot restore a lost encryption key. If restoration fails, keep your existing device and saved keys; starting over is not a way to recover historical Entries.
Notifications: open Profile → Settings → My Notification Settings. Device notification permission is controlled in iOS Settings.

Protect your private information

Never send support your recovery code, private encryption key, password, sign-in verification code, or a private Share or invitation link. Helpful details include your app version, device and iOS version, the steps that failed, and an error message with private content removed. Support cannot reconstruct a lost encryption key or decrypt your ordinary journal.

Report content

If you can see an Entry that should not be in a Space, open that Entry and report it. You choose a reason: spam, harassment, hate, violence, sexual content, child safety, privacy, or something else. Told stores an encrypted copy for moderators. Ordinary journal entries stay unreadable on the server.

Policies

App Store

Download Told from the App Store.